There are often times when Pro Tools just does silly unexpected things and it needs a bit of a kick to get things right again. One solution is to trash the Pro Tools preferences in our system files. Follow the instructions below for your system.


Mac:


Pro Tools 11 & 12

With Finder as the active application, hold the Option key and click on the Go menu at the top of the screen and drag down to Library.

Go to the Preferences folder and delete the following items:

  • com.avid.ProTools.plist
  • ProTools folder within the Avid folder

Empty your trash.

 

Pro Tools 10 and below

  • Go to Macintosh HD\Library\Application Support\Digidesign and delete the Databases folder.
  • Go to you User folder and select Library (on Mac OS X 10.7 and up, you need to select the Go menu from the Finder task bar while holding the Option key to access the User\Library folder).

Go to the Preferences folder and delete the following items:

  • com.digidesign.ProTools.plist
  • DAE Prefs
  • DigiSetup.OSX
  • Pro Tools Prefs

Empty your trash.

 

Another option for Mac users, is to use a handy little app by Pete Gates called PT Prefs Helper. You can download it here for free!


Windows:

Windows 8

  • Go to C:\Users\*user name*\AppData\Roaming\Avid and delete all the files inside.

Note: If you cannot find the AppData folder, click on Organize and choose Folder and Search Options. Click on the View tab, then select Show Hidden Files and Folder. Click Apply then OK. AppData should now be visible.

Empty your recycling bin.

 

Pro Tools 11 & 12 on Windows 7

  • Go to C:\Users\*user name*\AppData\Roaming\Avid and delete the Pro Tools folder.

Note: If you cannot find the AppData folder, click on Organize and choose Folder and Search Options. Click on the View tab, then select Show Hidden Files and Folder. Click Apply then OK. AppData should now be visible.

Empty your recycling bin.

 

Pro Tools 9 and 10 on Windows 7

  • Go to C:\Program Files (x86)\Avid\Pro Tools\Databases\Unicode and delete the Volumes folder.
  • Go to C:\Program Files (x86)\Avid\Pro Tools\DAE\ and delete DAE Prefs.
  • Go to C:\Users\*user name*\AppData\Roaming\Avid and delete the Pro Tools folder.

Note: If you cannot find the AppData folder, click on Organize and choose Folder and Search Options. Click on the View tab, then select Show Hidden Files and Folder. Click Apply then OK. AppData should now be visible.

Empty your recycling bin.

 

Windows XP and Windows Vista

Open your C: drive and delete Digidesign Databases (Pro Tools 8.0.2 and below).

  • Go to C:\Program Files\Digidesign\Pro Tools and delete the Databases folder.

Be sure to backup your catalogs if you are using Pro Tools HD, DV Toolkit 2, or Complete Production Toolkit).

  • Go to C:\Program Files\Common Files\Digidesign\DAE and delete DAE Prefs.
  • Go to C:\Documents and Settings\*user name*\Application Data and delete the Digidesign folder.

Empty your recycling bin.

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